Luxury brands are often used to advertise in print to attract consumers. However, with the growth of social media marketing, luxury firms’ consumer engagement and interaction strategies have changed.
Luxury digital marketers may connect and engage with their devoted target audience on social channels. Luxury businesses may reach a large audience by promoting their superior quality products and introducing new options using social platforms.
They may establish a solid emotional connection with existing customers, set themselves apart from the competition, and cultivate a devoted following via social media.
Continue reading to see why maintaining a social media presence for your luxury company is essential.
Table of Contents (social media affected luxury marketing)
Luxury brand building and social media:
Over the past ten years, digital has been increasingly important for luxury businesses. This was especially true during the pandemic, which helped any lagging luxury brands concentrate on digital transformation. Other companies, however, raised the bar. Gucci, for instance, was the first premium brand to provide “livestream shopping” from a set that was a duplicate of a Gucci store.
According to projections by Bain & Company, by 2025, up to one-third of all luxury purchases made for personal use will be online, with projected sales of $136 billion.
Social media naturally provides essential touchpoints for every integrated social media marketing effort, as every business wants to be where potential customers are and where they spend their time.
Social media can run the entire social media marketing funnel, from “reach” (or acquisition) to “engage” (or loyalty), if we look at the RACE model, a social media marketing model that helps marketers plan their communications. For this reason, marketers must understand what role social media is expected to play in their communication strategy.
Rich People are On Social Media:
The wealthy and intelligent have taken on a leading role in social media. Traditional advertising is receiving less and less response from consumers.
According to the Pew Research Centre, over half of households with higher incomes and education levels use social networking sites like Facebook, LinkedIn, and others.
Married women currently earn 25% more than their husbands do. Power brokers and financial decision-makers are increasingly being women. In the upmarket market, women are a dominant force and are prepared to pay a premium for quality.
How are luxury sales being boosted by social media?
Can social media increase sales for luxury brands? In fact, in both direct and indirect ways. As much as brand creation concentrates on generating tomorrow’s sales, every marketer must also care for today’s bottom line.
Most social media platforms’ algorithms and features are designed to draw users in, but some, like Instagram, have seen an opportunity to increase sales by providing e-commerce features.
The current social commerce landscape comprises many sorts of typical customer journeys. Direct luxury brand conversions occur on conventional social media sites like Instagram.
Luxury Brands utilise instant messaging apps like WhatsApp to nurture leads and encourage them to visit physical stores to finish the purchase process. Luxury Brands employ user generated content to drive target customers to their DTC channels (like the brand’s official site) to make a purchase.
Additionally, more intricate and challenging paths exist, including influencers or users, who may contribute to increasing brand recognition and revenue via affiliate social media marketing.
With choices like live-streaming, the digital landscape is evolving quickly. More advancements in this area are likely, as is increased complexity in user journey analysis.
Users frequently engage with luxury brands during their initial interactions and after purchasing. For this reason, any social media platform may help increase sales while keeping the brand at the forefront of consumers’ minds.
Luxury Daily reports that while 68% of consumers feel it’s harder to keep them loyal than it used to be, they are also more prepared to pay for the perks they desire.
We surveyed 1,000customers for our Brand Communities research to determine how likely they were to join a brand community. Given that this generation has grown up with social media, it makes sense that the 16–24 age group showed a greater interest in brand communities, with 50% of respondents saying they are already members of at least one brand community.
It is essential to note the spillover effects as well; according to 31% of respondents, they mentioned the brand often, and 57% said they did so occasionally. Aspirational or passionate luxury brands inherently inspire brand communities, but naturally, compelling brand messaging and a sales push are insufficient to compete with other brands, topics, and luxury goods fighting for consumers’ attention.
According to our survey, 22% of Gen Z valued early access to new goods and services, 17% valued unique experiences, and 16% sought first access to deals and promotions. And here’s where social media may come in handy since it’s a practical platform for interacting with customers in this way—it serves as the link between the online and offline, real and digital worlds.
Exclusive Products in an All-Inclusive World:
Social media helps to close the wealth gap between the wealthy and the general public, whereas luxury businesses often cater to a select group of people. Most luxury brands have two types of luxury buyers: aspirational and actual.
Usually, the “real” consumers are well-off people who regularly utilize your product or service. They are proactive, they have the resources, and they understand quality.
Tomorrow’s real consumers are your aspirational ones. “Those who strive for more in life, enjoy pushing themselves to learn new skills, and tend to be career-oriented and opportunistic,” according to GWI, are considered aspirational customers. “They are always on the lookout for luxury brands and luxury products that offer a 360 experience of their product or service,” the company says.
Stated differently, they aspire to eventually become a member of the exclusive group. Many of these people will make fewer purchases because the luxury brand market threshold is lower than it used to be (96% of persons income just $50,000 are ready to spend more on at least one premium brand item).
They will also increase your brand’s visibility on their social network and improve its reputation.
Most of your clients will be from the elite group, and when a problem with ideal customer care comes up, those luxury buyers will interact with your business on social media.
In addition, having an online presence can help you reach a wider audience and provide your premium brand to more potential clients.
Social media strategy for luxury Brands:
The following are some ideas to help your business’s social media presence:
Timing is everything
Find out when your social media sites are most effective by researching. When your audience is engaged, you can ensure they see your material by posting organic content at critical moments.
Calendar for Content Strategy
Create a calendar for communications in the same manner you organise time for management, prospecting, and other business growth activities. You’re not required to publish every day or even every hour. However, consistently publishing insightful and helpful user generated content will grow your audience and significantly impact your company.
Blogging: Double the reward
While creating a social media presence, it’s crucial to understand that your blog is your greatest buddy. This subject is worthy of its post.
When correctly set up, blog posts are an incredible fit for social networking. Ensure the post has the appropriate meta-tagging by working with your agency to ensure that the title, description, and carefully rendered photos grab readers’ attention when they see it on your timeline. You will receive a quantifiable increase in website traffic for your well-written blog post on Facebook or LinkedIn. More brand recognition and consumer involvement are the desired outcomes of this. So’let’s produce content to ensure your social presence.
Having strong social interactions
The most successful luxury firms have developed engaging mobile websites and used social media to influence and interact with customers. Luxury consumers frequently publicize their purchases on social media, which sparks moments that inspire others to follow suit. Syed Digital luxury marketers recognize this dynamic and use the opportunity to go viral while staying in touch with their current clientele and enticing them to return later for further purchases.
Last Words:
your reputation will spread more quickly the more people you help with outstanding customer service and fantastic products. Because social media is so unexpected, it may feel intimidating at first.
You have less influence over social media comments than you do over blog or showroom comments.
Today’s CEOs and power brokers have Twitter accounts with tens of thousands of followers because they recognize the value of developing a brand following. Your most exclusive clients are now using social media. Your business can only expand with the proper staff and a planned social media plan. It’s time to work on your marketing strategy as many luxury brands are focused on it.If you want to establish a robust social media strategy for your luxury brand, must get a consultation with Syed Digital experts. We have a lot of tips and ideas to share with you!